Hi there! We’ve put together a list of common questions from our new customers. If you need help with anything else, feel free to check our knowledgebase for useful articles, or reach out to our support team for assistance!
Since our inception in 2020, we have consistently delivered high-quality game server hosting solutions at competitive prices. Our dedicated UK-based customer support is available 24/7 to assist you with any issues that may arise. We are proud to introduce the Nytro Control Panel, designed to offer the fastest and most user-friendly interface in the industry. Whether you are a seasoned professional or new to server hosting, you will find our platform intuitive and accessible. With a 3-day money-back guarantee, we firmly believe that Nytro is the premier choice for your game server hosting needs.
Certainly. You have the flexibility to upgrade or downgrade your game server plan at any point through your client dashboard. We recognize that needs may evolve, and you might require either additional resources or a reduction in your service level. Alternatively, our support team is available should you wish to discuss the creation of a customized plan tailored to your specific requirements for any of our game servers.
We are pleased to offer up to three backupers per day at no cost, providing you with the incredible convenience of saving your game progress without any hassle. This feature not only allows you to securely store important data in a reliable manner, but also ensures that you can manage various configurations with ease and peace of mind, enhancing your overall gaming experience.
We provide all our clients with a 3-day money-back guarantee. If you decide not to continue hosting your server with us within this three-day period, you may submit a cancellation request for a refund. Our support team will assess your eligibility for a refund and proceed with the cancellation of your service. Please be aware that automatic cancellation of payments via PayPal is not possible; you will need to handle that manually.
Absolutely! Our game library is like a playground for mod lovers! Most of our games and plans are all about supporting mods, modpacks, and plugins—yes, even those cool integrations with the Steam Workshop, CurseForge, and Modrinth! We want you to dive in and play your way, however you like! Just a tiny note—some games, like Satisfactory, aren’t quite ready for mods with dedicated servers yet, but don’t worry! We’re on it and will add them as soon as they’re ready for some modding fun!
Our dedicated UK support team is available 24/7 to assist you with any challenges you may encounter, whether it involves installing a new mod that requires troubleshooting or addressing issues with server stability. You can have confidence knowing that, regardless of the time or day, we are here to provide professional assistance.